Collection of Information:
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security:
Contact: firstname.lastname@example.org We reserve the right to make changes to this policy, at any time without notice.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States of America.
RSP 3rd Party Service Fulfillment Agreement:
By agreeing to provide RSP with contracted 3rd Party Fulfillment (3PPL) shipping services, said 3PPL company(s) will provide the following services to RSP, which includes, but not limited to; fulfillment of e-commerce orders from RSP's website (supplied by RSP), fulfillment of RSP wholesale orders to RSP's industry network of sales (supplied by RSP), all warehousing and storage needs, plus inventory maintenance, along with accurate verifiable accounting and billing services in some form of regular monthly cycle (paid weekly, bi-weekly or monthly). If any 3PPL service is to be paid up front, RSP requires 10-days notice prior to this payment requirement.
RSP reserves the right to make changes to this policy, at any time without notice.
It is agreed to and understood the definition of fulfillment: includes, but not limited to, the receipt of inventory from RSP for order processing (on-boarding), warehousing, safe storage and maintenance of supplied RSP inventory, handling of products for proper shipment into the agreed to packaging (sourced from Colompac, designed for safe book shipping), accurate labeling of customer orders, provide a simple, direct process for receiving RSP's e-commerce and wholesale customer order information for shipping, and once processed, overseeing and managing the delivery to the relevant shipping carrier, subsequent notification to RSP of each shipment's tracking information, and any follow up customer service required until each shipment is successfully delivered (including returns and processing replacement shipments for any damage goods received by RSP customers).
To be considered fulfilled for payment from RSP, the shipment must be active within a carrier's tracking system, and a reasonable timeframe for delivery specified with the service being used.
Reasonable timeframes for completed fulfillment are agreed to either via written communication (email) or via term-of-use website. Any and all handling RSP goods is to performed in a safe and professional manner to ensure arrival to RSP customer in new condition.
Reasonable would be defined as 24-48hrs processing time for any in-stock order, including the delivery to a carrier and in their active tracking system showing movement past the origin, as noted above, and up to a 7 calendar days (1 week) if any weekend or holiday delays this process, all of which is prior to the carrier's noted timeframes per shipping service used.
Once a carrier has the tracking information function in the system and showing actual movement from the original location, payment from RSP for this 3PPL service can and will be made according to the above agreed accounting and payment terms using agreed to processing protocols.
Any contracted 3PPL service will maintain a viewable process of all RSP shipments (e-commerce + wholesale), either with direct emails of .csv forms (such as Excel lists) on a regular weekly basis, or a form of accessible portal to RSP at all times that shows RSP's customer name, order number, date of receipt of order, date of shipped order and delivery status, complete delivery address, along with their email and phone contact number (and any Tax ID required on a per country basis required for carrier delivery).
RSP must be given at least 24hrs notice if said online portal is to be unavailable for any reason. RSP must be provided with regular, accurate and complete shipment records on a monthly basis, including complete and up-to-date inventory counts throughout the life of the 3PPL contract, and at the conclusion of services/business between parties. RSP will review the billing ledger on a regular weekly basis and any notation of errors will be communicated to the 3PPL for correction prior to payment being made. RSP is not required to make payments on any inaccurate or errored billing ledger or invoice, until such details are corrected and accurate. 3PPL company(s) is accountable and responsible for the accurate billing of all services provided to RSP over the life of the contract, and at the final conclusion of business.
RSP is not responsible for, nor liable for payment on any billing or accounting error provided, or not provided by the 3PPL service after 30-days from receipt of invoice. Reasonable time and effort is provided for any changes, corrections and resubmission of new invoices for payment within this timeframe.
Conclusion of Business between RSP and 3PPL Company(s):
At the conclusion of business between RSP and any 3PPL services, whether initiated by RSP or the 3PPL company(s) -- including any and all partner companies used by the 3PPL for any, or all, of the above services mentioned, RSP has the right to a safe maintenance of its inventory until such time as pick-up and removal from the 3PPL location(s) can be organized and completed. RSP will pay for this service and organize it directly.
RSP will not be held liable for any new or additional storage costs past the conclusion of business. Once the inventory is released, RSP will make all reasonable efforts to proceed with a timely pickup will be handled by RSP (weekends and holidays can cause additional delay in this process), or the 3PPL company and its partners can ship said inventory safely, securely and fully insured at their cost to a local RSP location provided. Whichever comes first.
When, RSP is at zero balance on all monies owed for any remaining 3PPL service, the company(s) must immediately release the goods back to the care of RSP and allow for the transfer to be made with no further delays. No delays in this process are allowed by the 3PPL and its partners, unless agreed to at the conclusion of business. Outside of an act of God, any and all delays incurred by the 3PPL and its partners for any reason past 72 hrs of conclusion of business will incur a $350 per day fee for loss of business to RSP, billable to the 3PPL company and each partner companies associated with RSP's contract of fulfillment services, noted above. Current and ongoing pandemic protocols are not viable reasons to hold RSP inventory against release for pickup.
Until the inventory is released, RSP will invoice this fee every 72hrs to the 3PPL company and each of its partners, and payment is to be made upon receipt of invoice (no payment terms are implied, or negotiated at this point, and at the full discretion of RSP). Any non-payment of this fee will incur further penalty of 5% interest per invoice, accrued daily, until payment is made to RSP. Payment will be in the form of immediate portal such as PayPal or same-day bank wire transfer with receipt. Once RSP has taken receipt of its inventory, the penalty fees will stop, or the 3PPL company and any partner in possession of RSP inventory has safely, securely packed with insurance coverage shipped, at their costs, to RSP using a commercially viable LTL carrier (ground service to a provide RSP address is acceptable) and active tracking is provided, whichever comes first.
In addition, at the conclusion of business above, any unauthorized or agreed to transfer of RSP inventory without prior permission from RSP will be deemed theft of private property, and all legal avenues will used to secure RSP property and the 3PPL company(s) and its partners will be persecuted under the full extent of the laws of the United States and the European Union.
Once pickup of all RSP inventory at any location has been made, RSP will have no further business regarding any of the above matters related to fulfillment. The 3PPL company(s) and partners are released from all service needs.